Terms & Conditions

Governing Rules for Using Our Services

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Please read these Terms and Conditions ('Terms', 'Terms and Conditions') carefully before using the Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) website (the 'Service') operated by Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) ('us', 'we', or 'our'), a Regulated Canadian Immigration Consultant (RCIC) firm licensed to practice in Canada under the College of Immigration and Citizenship Consultants (CICC). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Service.

1. Services

Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) offers professional immigration consulting services, including but not limited to, providing advice, preparing and submitting applications, and representing clients before the Canadian immigration authorities.

2. Fees and Payment

We charge fees for our services as per the difficulties of our clients' cases. You agree to pay the fees for the services you request from us. All fees are non-refundable, except as otherwise expressly provided in these terms or in any written agreement between you and Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India). We reserve the right to modify our fees at any time, and any such changes will be posted on our website.

3. Accuracy of Information

You agree to provide accurate, current, and complete information about yourself, your family members, and any other relevant parties in connection with your immigration matter. You understand that any false, misleading, or incomplete information may result in delays, additional fees, denial of your application, or other negative consequences.

4. Confidentiality

We will maintain the confidentiality of your personal information to the extent required by applicable law and professional standards. We may, however, disclose your information to the extent necessary to comply with legal or regulatory requirements, or to protect our rights and interests.

5. Limitation of Liability

In no event shall Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India), nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

6. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada and India, without regard to their conflict of law provisions.

8. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Indemnification

You agree to defend, indemnify, and hold harmless Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

11. No Guarantee of Results

While we strive to provide accurate and effective advice and representation, we cannot guarantee the outcome of any immigration application or process. The final decision on all applications is made by the relevant Canadian immigration authorities, and we do not have control over their decisions.

12. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

14. Entire Agreement

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

15. Contact Us

If you have any questions about these Terms, please contact us at hello@rooton.ca

16. Force Majeure

Neither party shall be held responsible for any delay or failure in the performance of any part of these Terms to the extent that such delay or failure is caused by events beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, civil unrest, labor disputes, fire, flood, earthquake, or other natural disasters. In such circumstances, the affected party shall be entitled to a reasonable extension of time for the performance of its obligations.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms without restriction.

18. Waiver

No waiver by Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Root On Immigration Consultants Inc. (Canada) and Root On Immigration Consultants Pvt. Ltd. (India) to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India). You acknowledge that you are not an employee or agent of Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India) and are not entitled to any employee benefits or other rights provided to Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India) employees.

20. Language

These Terms and Conditions have been prepared in English and may be translated into other languages for your convenience. In the event of any inconsistency between the English version and a translated version, the English version shall prevail.

21. Headings

The headings used in these Terms are for convenience only and shall not be used to limit or construe the contents of any of the sections contained herein.

22. Notice

Any notices or other communications required or permitted hereunder shall be in writing and shall be deemed given when delivered personally or by an overnight courier service or when sent by email, with receipt confirmed.

23. Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or the breach thereof, the parties hereto shall use their best efforts to settle such disputes, claims, questions, or disagreements. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such a solution within a period of 60 days, then, upon notice by either party to the other, disputes, claims, questions, or disagreements shall be finally settled by arbitration administered by a recognized arbitration body in Canada, in accordance with the applicable rules for such arbitration body, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

24. Compliance with Laws

You agree to comply with all applicable local, provincial, federal, and international laws, regulations, and rules in connection with your use of the Service.

25. Electronic Communications

By using the Service, you consent to receive electronic communications from Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India). These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Service. These electronic communications are part of your relationship with Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India), and you agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

26. Feedback

We welcome your feedback, comments, and suggestions for improvements to the Service. By submitting feedback, you agree that we are free to use such feedback without any restriction or compensation to you.

27. Copyright and Intellectual Property

All content, including but not limited to text, graphics, logos, images, audio clips, video, data, software, and other material on the Service, is the exclusive property of Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India) or its licensors and is protected by Canadian, Indian and international copyright laws. Unauthorized use of any materials on the Service may violate copyright, trademark, and other applicable laws.

28. Telecommunication

I agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, I further authorize the Root On Immigration Consultants Inc. (Canada) or Root On Immigration Consultants Pvt. Ltd. (India) to share/disclose the information to any third party service provider or any affiliates, group companies, their authorized agents or third party service providers.